Returns and Exchanges Policy

At Biticio, your satisfaction is our priority. Most orders are processed and shipped within 2–3 business days after payment confirmation. Once shipped, you will receive a tracking number to monitor your package.

If you receive a defective item, please refer to our limited product warranty for assistance.

General Rules for Returns and Exchanges

We accept returns and exchanges within 30 days of the purchase date listed on your receipt. Requests made beyond 30 days from the delivery date cannot be accommodated.

For returns or exchanges due to a change of mind, the following conditions apply:

• The item must be in its original, unused condition: unopened, undamaged, and unmarked.
• Items sold as part of a set or multi-pack must be returned in full.
• Products marked as non-returnable or non-exchangeable are not eligible.

For online purchases, the return shipping cost will be covered by Biticio.

This policy does not affect your rights under applicable consumer protection laws.

All items must be returned to BITICIO LLC in their original condition. Products showing signs of wear, misuse, improper assembly, or missing parts may result in additional charges.

If the return or exchange is due to a product defect or quality issue, BITICIO LLC will cover return shipping and any applicable restocking fees. For returns or exchanges based on personal preference, customers are responsible for the return shipping fees.

BITICIO LLC reserves the right to evaluate the product’s condition and determine compliance with our return policy.

How to Initiate a Return or Exchange

To start a return or exchange, contact Biticio at [email protected]. We strive to respond to your request as quickly as possible.

Please note:

• If your request does not meet the policy criteria, it will not be approved. Unauthorized returns will not be refunded, and Biticio is not responsible for any lost goods.
• For approved returns or exchanges, BITICIO LLC will provide a prepaid return label. Follow the instructions and return the item in its original condition, including all packaging, manuals, accessories, and any complimentary items received.
• Once your return is received, we will notify you via email. After inspection, we will inform you of the approval or denial of your request. Approval decisions are made at BITICIO LLC’s discretion based on the item’s condition and adherence to our policy.

Refunds for approved returns will be processed within 1–3 business days and issued to your original payment method. Please allow 5–7 business days for the refund to appear in your account.

Late or Missing Refunds

Refunds may take time to appear in your account. If you haven’t received your refund:

1. Allow additional processing time.
2. Contact your bank or credit card provider for updates.

If the refund is still untraceable, please reach out to us at [email protected], and we will assist you within 1–2 business days.

For any further questions or concerns regarding returns or exchanges, don’t hesitate to contact us at [email protected]. We are happy to assist!